Overzicht

Customer Support Engineer
SloanLED is an industry leader in low-power, solid state LED (Light Emitting Diode) lighting systems. Drawing on our experience and expertise with LEDs applications we have developed a broad range of products for use in a wide array of industries. Key markets include commercial signage, retail lighting, petroleum industries and architectural projects.
Our LED-based products provide high reliability, energy efficient, maintenance free and cost-effective lighting solutions to our customers. SloanLED is widely recognized in the markets it serves for high-quality products, excellent customer service and strong technical support. For more information, please visit www.sloanled.com .

We have an immediate opening for a Customer Support Engineer (M/F) in our Customer Support team based in Zoetermeer, The Netherlands.
The successful candidate will support sales by working with end-users, sign manufacturers, installers and sign-supply distributors.
As a technical expert of the Customer Support team he/she will support our distributor network and cultivate new and existing relationships with sign companies and end users within the territory. In addition to these responsibilities, this position will provide product layout proposals to our customers using Dialux and in-house software in support of the sales process.
The position provides an exciting opportunity in the emerging market of replacing traditional light sources with LED’s as the primary illumination source for signage, retail lighting, petroleum industries and architectural lighting. This technical customer support position involves travel within Europe, to trade shows and to our corporate headquarters in Ventura, California, USA.
This new team member will report to the Global Technical Support Manager.

Job Description:
As the in-house technical expert for the application of LED technology to the sign industry this person will be responsible for supporting our customer’s needs by working with our sales and customer service teams. Responsibilities will include:
• Design, assembly, testing & installation support of our LED technology for our in-house layout services, sales managers, distributors and sign company customers
• Customer project support by creating CAD and DIALUX designs and layouts.
• Customer support and training for field Installation matters
• Sample and prototype construction.
• Post-Installation problem resolution including troubleshooting, failure analysis, and corrective action
• Assisting with daily office operations, including RMA handling, shipments, stock handling etc..
• Continuous education of our sales internal and external sales teams of our products and applications

Requires:
• Hands-on technical support experience of electronic equipment
• Exceptional ability to communicate clearly with a wide variety of people including designers, installers, engineers and sales team members.
• Demonstrated competence at solving challenging technical problems in the field
• Ability to travel to customers across Europe. (driver license and passport required)
• Good Dutch, English and preferred German language skills, including writing

Required Education
• MBO level electronics degree or the equivalent knowledge from work experience

The selected engineer will have the opportunity to join our growing Sales/Customer Support team with an industry leading reputation for customer service. We will require that this person work from our Zoetermeer, The Netherlands, European Headquarters as an employee of our European holding company, SloanLED Europe b.v..
If you are interested in being a part of our team we would like you to contact us at SloanLED by emailing your CV and cover letter to sverhoeven@sloanled.com.
For more information about the job you can contact our Global Technical Support Manager, Mr. Serge Verhoeven by phone 088-1244900.

No (recruitment) agencies please.

Over SloanLED Europe BV

SloanLED is an industry leader in low-power, solid state LED (Light Emitting Diode) lighting systems. Drawing on our experience and expertise with LEDs applications we have developed a broad range of products for use in a wide array of industries.  Key markets include commercial signage, retail lighting, petroleum industries and architectural projects. Our LED-based products provide high reliability, energy efficient, maintenance free and cost-effective lighting solutions to our customers. SloanLED is widely recognized in the markets it serves for high-quality products, excellent customer service and strong technical support. For more information, please visit www.sloanled.com .